If you hold a pension with this company, I recommend trying to cash out as soon as possible. My partner passed away in early November, and despite numerous phone calls, I keep being told someone will return my call. It's been seven weeks with no response, leaving me no choice but to escalate the issue to the pensions ombudsman. I received a letter stating everything was in order, but after it was sent to the trustees, I was told there were mistakes made when the policy was transferred. It's infuriating that they continue to profit from my contributions while ignoring my repeated inquiries.
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