Terrible experience with the service; several months after they took over the management of my pension, I'm still trying to resolve issues. The website is frustrating, with crucial features non-functional for months. There's an ongoing problem with pension figures that they claim they're "addressing today," but nothing gets resolved, and they fail to follow up as promised. The main concern is that since they began managing my pension, the value of my final salary pension has decreased, which they acknowledge shouldn't happen, yet they maintain that the figures are accurate.
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