Exceptional service. The initial booking process for a very complex itinerary was superb, professional advice, the advisor took the time to discuss our requirements and devised an itinerary which was perfect for our needs.
External politics intervened - events which closed the air space in the Caribbean resulted in mass flight cancellations on the day we were due to fly home. We contacted the Trailfinder emergency number, Mike managed our case from beginning to end. he was calm, highly professional and investigated all options in a very pressurised, constantly changing environment. He was able to leverage the considerable resources of Trailfinders to get us home. Dealing with the exceptional Trailfinders team reduced our stress and we felt they were there for us in a crisis. So many people who were stranded were not so fortunate and for us this exemplified the importance of an experienced and professional agent with 24x7 coverage such as Trailfinders.
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