Review Time
Two year customer. Cancelled auto-renewal and requested a pause due to financial difficulty. Money was still taken.
Support repeatedly closed tickets without resolving anything, then hid behind “billing cycles” and policy instead of fixing the issue. No ownership, no flexibility, no common sense.
If you have a billing problem, expect stonewalling not support. When through this I will move my clients to another platform.
Incredibly poor service to say the least!
Two year customer. Cancelled auto-renewal and requested a pause due to financial difficulty. Money was still taken.Support repeatedly closed tickets without resolving anything, then hid behind “billing cycles” and policy instead of fixing the issue. No ownership, no flexibility, no common sense.If you have a billing problem, expect stonewalling not support. When through this I will move my clients to another platform.Incredibly poor service to say the least!
I’ve used Trainerize for a few years now. I’d like to say it’s because I’ve been really happy with it, but honestly, the main reason I’ve stayed is that it took me such a long time to add my own videos and build out my 3 month programme. I’ve never found the system easy to use, it felt complicated and clunky from the start, and getting set up took ages. Having just received poor customer service, I’ve decided it’s time to start looking into alternative software that’s hopefully simpler and quicker to use.
Good platform but difficult to cancel when asked. Then charges for the duration of the time when you are trying to contact to cancel. Glitches not allowing you to cancel. Disappointing after years using the platform. Poor customer service.
There is no way to cancel on either the mobile or PC app. So I spoke to my trainer and asked if my 3-month paid period would be charged again automatically, and I was told no, and that if I chose to continue, it would be a reduced charge. I just got charged again on my credit card. I have contacted and asked about this and have received no response. Previous responses were within hours.
Horrible app and worse customer service. The app used to be good but now it is dated and is absolutely useless since it has been taken over by ABC. They have incorrectly billed me on multiple occasions and even when I have provided screenshots as proof that the systems aren’t working they are unhelpful. The same issues have been happening for over a year and after multiple complaints their solution was to credit me $12. I would not trust this company with your bank details if you do not want much higher charges than what you sign up for. Updated to add - I have contacted support a number of times over months and the only resolution offered was a $12 credit when I have been overcharged significantly more and have sent the screenshots to prove it and to prove the systems don’t work. When I read the response to my review I reached out for help again and no one has responded for over a week.
Claim your business profile now and gain access to all features and respond to customer reviews.
ABC Trainerize is an online coaching software to help you engage members and grow your personal training revenues. Trusted by 250,000 fitness coaches and 40,000 fitness businesses worldwide. Get online today with ABC Trainerize. Try it 30 days free.
Take your members online with workouts, on-demand classes, in-app messaging, progress tracking, group training and more! ABC Trainerize engages and inspires your community with virtual access to your coaching and your studio.See more
westernbikeworks.com
rocketgrip.com
anthem-sports.com
liquidsurfandsail.com
safeskateboard.com
custompaintball.co
karatemart.com
footlv.store
gaintheedgeofficial.com
batsplus.com