Appalling lack of customer service now app is definitely not working like it had done!I have used this app for over a year now, and it has been good booking routes that take longer, but therefore are cheaper to London, but yesterday it started having a glitch, a blip whereby everything I search for said, every train on every day, on every time for the foreseeable future was 'sold out', which could not possibly be the truth, so something is definitely now wrong with the app. There is no customer services.There is no proper communication, a big communication barrier - you try to chat with an agent typing via their app and they don't understand and you have to repeat and say as clearly as possible the situation...hours of typing & retyping!!!!!You phone the numbers, andthat's just recorded messages that are not fit for purpose and don't let you get through to a human being. zilch, customer service. No recognition of loyalty, absolutely pathetic and ridiculous and not sorting the problem out over two days still.....appalling lack of any customer service or any respect towards loyal customers!
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