Review Time
I purchased tickets but when I checked the cost breakdown I was charged extra for using a promo code! Payment informationOriginal ticket price £57.20Railcard savings. -£19.15Booking fee £0.00Promo £5.995.00 off (from promo code pack) -£5.00Total £39.04Disgusted
invited a new user, and that gave me a chance to spin the wheel again. The wheel landed on £1, but instead of adding the full £1 to my balance, it only increased it by £0.40. The wheel does not show a £0.40 option — the minimum reward is always £1. This inconsistency meant that I couldn’t reach the £30 bonus, even after following all the steps.This is misleading and feels like a scam. I wasted time and effort for a reward that was never actually attainable. I would not recommend TrainPal’s referral promotions.
Second time we had used them, tickets were fine and no problem using them. My issue is the Train was delayed, so I received an email with a link to the tickets to get a refund, but when you click the link, you get a message in what looks like Chinese and no access to the Tickets, won't be using them again
Purchased a ticket through trainpal, given 3 tickets with 3 different seats at either side of the train, it was extremely difficult to go from seat to seat on a moving train and quite dangerous carrying a suitcase and other items trying to pass other passengers The seats should have been allocated in the same carriage not either side of the train
I had real problems buying a ticket + railcard using a promocode (that reduced the cost of the railcard). The railcard purchase failed for some reason - although my credit card was debited with the cost of it. The e-tickets went through - but I had no railcard to accompany them - so finally cancelled e-tickets and bought tickets at the station (only a hour before train left). I did get refunds for everything including the railcard payment. Of course, having used the promo-code once, I can't re-use it even though the first rail card purchase failed - not my fault - I approved it in my bank app. This app is a bit clunky - hopefully it will improve. Chat line (tedious to use - why do all coms have to be typed?) was helpful - and didn't have to queue for help.
Tried 9 times yesterday to book tickets for December travel. I used same card i booked last month's travel but this time payment kept failing so I tried my second bank which failed also my wife's card. Although last month's transaction was satisfactory also Trainpal advised I was due a refund for late train however' poor show this time. I would like to speak to someone at Trainpal on the phone.
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