Baggage fees are exorbitant but almost nothing is included. If you're flying with anything more than your wallet, be prepared to pay. Customer service is almost non existent and almost everything is self serve. No advice or information provided. I cannot recommend this airline and I have used it many times. Everytime I have, there are problems. Large conglomerates set up this "low cost airlines" but then rip customers off on things like baggage. Also because they are supposed to be "budget" carriers it gives them the right to treat their customers like garbage.
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