Transavia cannot be relied upon for air travel. I bought a business class ticket from another airline for a flight from Miami to Beirut. When I tried to call or use the Transavia website to select a seat, I was left waiting for 30 minutes with no response, and the website was unhelpful. At check-in in Amsterdam, I learned that the system assigns seats, leaving me with a middle seat. When I requested to speak to a supervisor, I received the same explanation: as a budget carrier, they don’t allow seat selection. Consequently, I chose to forgo my return flight and book with a more reputable airline. The original airline offered no assistance during my trip, despite my ticket being a codeshare. I will never choose this airline again; they show a complete lack of respect for passengers. I strongly recommend avoiding Transavia. It’s disheartening that as a frequent flyer with another airline, I received no support. Other budget airlines provide better services for elite passengers, including dedicated check-in and functional websites.
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