Review Time
This airline is utterly unreliable. I purchased a business class ticket for a direct flight from another airline for a trip from Miami to Beirut. When I attempted to call and use the airline's website to select a seat, I was left waiting for half an hour with no response, and the website was dysfunctional. Upon arriving at check-in in Amsterdam, I learned that the system assigns seats, leaving me with a middle seat without any option to choose. Even after requesting to speak with a supervisor, I received the same response: as a budget airline, they do not offer seat selection. I ultimately decided against taking my return flight and chose to fly with a more reputable airline instead. There was no assistance from the original airline during my journey, even though it was a codeshare flight. I will never fly with this airline again; they show no respect for their passengers. I strongly advise others to avoid them. It’s disappointing that, as a frequent flyer with another airline, I received no support. Other budget airlines provide dedicated check-in for elite passengers, functional websites, responsive call centers, and respectful treatment.
Transavia cannot be relied upon for air travel. I bought a business class ticket from another airline for a flight from Miami to Beirut. When I tried to call or use the Transavia website to select a seat, I was left waiting for 30 minutes with no response, and the website was unhelpful. At check-in in Amsterdam, I learned that the system assigns seats, leaving me with a middle seat. When I requested to speak to a supervisor, I received the same explanation: as a budget carrier, they don’t allow seat selection. Consequently, I chose to forgo my return flight and book with a more reputable airline. The original airline offered no assistance during my trip, despite my ticket being a codeshare. I will never choose this airline again; they show a complete lack of respect for passengers. I strongly recommend avoiding Transavia. It’s disheartening that as a frequent flyer with another airline, I received no support. Other budget airlines provide better services for elite passengers, including dedicated check-in and functional websites.
We recently flew with Transavia from Amsterdam to Athens. The booking process was less than ideal, and the luggage allowance was unclear, leading to negative first impressions. However, once on board, we found the staff to be very accommodating, and the seats were among the best economy options we’ve experienced with a budget airline—clean and spacious. The most memorable part of the flight occurred when a gentleman sitting behind me had a medical emergency as we were landing. We alerted the staff, who informed us they could only assist him once we landed due to aviation protocols. Upon landing, they rushed to help him, bringing two doctors on board. We later learned he had a blood clot in the brain. The staff provided mouth-to-mouth resuscitation for over ten minutes and assisted the doctors until emergency services arrived. That man was fortunate to have such professional staff present during his emergency.
I was denied boarding on flight hv5956 from Lisbon to Amsterdam due to a reduction in capacity because 'one stewardess was sick.' About 20 passengers were affected. The partner company at the terminal took our names, promising compensation (200-400 euros) and alternative flights. We were assured an email from the airline with new flight details, but so far, we have received no compensation or flight options and had to book another flight ourselves.
I encountered delays flying from Amsterdam Schiphol to Crete due to a technical issue after the crew boarded, resulting in a gate change just before boarding. This new gate was a 25-minute walk from the original one, and there were no apologies offered, leading to a 50 euro fine from the car rental for late pickup. On the return trip, we faced a 30-minute delay taking off from Crete, and upon arriving in Amsterdam, we waited 25 minutes for our bags, only to see the monitor display 'delayed' regarding luggage. This airline should be avoided!
I would rate this airline zero stars if possible. On September 5th, 2025, we flew from Athens to Eindhoven with our 15-month-old baby. Upon arrival, we found that Transavia had completely ruined our stroller—the frame was cracked, the leather was torn (posing a choking hazard), and it was scratched and rusting. We followed all procedures: filed a damage report at the airport, submitted an online claim, and called multiple times, only to be told that our case was 'escalated.' Five weeks later, we still have no refund or replacement, nor a proper response. To make matters worse, Transavia initially referred to the damage as 'minor.' How can a broken stroller that jeopardizes a baby's safety be considered minor? This lack of care for passengers, especially families with infants, is shocking. We were left without a basic necessity for our child and had to purchase a new stroller while awaiting a response. This situation is about safety and accountability, and I hope Transavia resolves it promptly to demonstrate their commitment to integrity.
If I could give zero stars, it would be a compliment to this airline. Everything about Transavia is disappointing. They canceled my flight just 5-6 hours before departure while I was already at the airport, sending a useless email with no explanation or valid reason. Their customer service is even worse than having none; they do nothing but increase frustration. I’m stuck at the airport with no idea of when or if I’ll be traveling. Because of this airline, I’ve missed a connecting flight and an important medical appointment. After hours of waiting, they refuse to provide accommodations, food, or real answers. I waited 20 minutes to connect with someone on WhatsApp, explained my situation, and was ignored despite the representative reading my messages. This is not customer service; it’s outright disrespect. They treat passengers like fools and run what feels like a scam. Transavia is an airline to avoid if you value your time, money, or dignity.
I want to highlight the customer service experience, which was absolutely 5-star! I needed to add wheelchair assistance but didn’t have a booking reference number (not provided by my travel agent). The kind representative handled everything just using my name and flight number. It was quick and straightforward—she even ensured my husband was seated next to me at no extra charge. I was pleasantly surprised by this excellent service.
I have used this airline for 4 years, and it has been consistently disappointing. I have NEVER arrived on time. I’m writing this while waiting to board (boarding was scheduled for 6:30, and it’s now 7:00). Transavia has raised their prices significantly over the last year, yet they continue to be late. If you find yourself boarding a Transavia flight on time, consider yourself lucky. As a person of 1.63m, I can barely fit into their cramped seats; I can only imagine how uncomfortable it is for taller passengers. This has been a terrible experience, and I advise avoiding this airline at all costs. Update: it’s now 7:10, and I still haven’t boarded.
I ordered two double vodka sodas, and an hour before landing, I was told I could not have another due to 'safety in case of evacuation.' When I insisted, another flight attendant said he would come back in half an hour. I questioned this timing, especially after the pilot announced that everyone should take their seats for final approach. This was a frustrating experience, and I plan to avoid this airline in the future.
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