I would rate this airline zero stars if possible. On September 5th, 2025, we flew from Athens to Eindhoven with our 15-month-old baby. Upon arrival, we found that Transavia had completely ruined our stroller—the frame was cracked, the leather was torn (posing a choking hazard), and it was scratched and rusting. We followed all procedures: filed a damage report at the airport, submitted an online claim, and called multiple times, only to be told that our case was 'escalated.' Five weeks later, we still have no refund or replacement, nor a proper response. To make matters worse, Transavia initially referred to the damage as 'minor.' How can a broken stroller that jeopardizes a baby's safety be considered minor? This lack of care for passengers, especially families with infants, is shocking. We were left without a basic necessity for our child and had to purchase a new stroller while awaiting a response. This situation is about safety and accountability, and I hope Transavia resolves it promptly to demonstrate their commitment to integrity.
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