This airline is utterly unreliable. I purchased a business class ticket for a direct flight from another airline for a trip from Miami to Beirut. When I attempted to call and use the airline's website to select a seat, I was left waiting for half an hour with no response, and the website was dysfunctional. Upon arriving at check-in in Amsterdam, I learned that the system assigns seats, leaving me with a middle seat without any option to choose. Even after requesting to speak with a supervisor, I received the same response: as a budget airline, they do not offer seat selection. I ultimately decided against taking my return flight and chose to fly with a more reputable airline instead. There was no assistance from the original airline during my journey, even though it was a codeshare flight. I will never fly with this airline again; they show no respect for their passengers. I strongly advise others to avoid them. It’s disappointing that, as a frequent flyer with another airline, I received no support. Other budget airlines provide dedicated check-in for elite passengers, functional websites, responsive call centers, and respectful treatment.
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