Disappointing experience. I've relied on this service for several shipments over the years. While I had minor pickup issues in the past, overall the service was satisfactory, and I had no complaints. However, my most recent shipment was absurd; they charged me an extra $50 due to the box being deemed 'larger than quoted.' I measured and weighed the package multiple times and am certain it matched the dimensions I provided. Having shipped hundreds of boxes before, I understand the importance of accurate package details, and I had never faced extra charges previously. This time, though, they claimed the package was oversized and automatically charged me $50 more without providing any evidence. I didn't think to document the package details since I was careful with the sizes and weights I submitted. When I raised my concern, their response was that they use precise measurements for these assessments. However, when I requested proof, they informed me they were not obligated to provide any, yet expected me to prove my package was not oversized. It’s a harsh lesson learned: guilty until proven innocent. Allowing contractors to inflate package sizes for profit without any proof is outrageous. If they wish to impose additional charges, it shouldn't be too difficult for them to document the supposed error, especially knowing that customers will contest it. I suspect they might be required to provide proof but lost it, as it likely doesn't exist. It's clear that they benefit from padding charges on packages, making it easy to get away with. I haven’t left a negative review in over a decade, but this situation frustrated me enough to do so. It's time for the service to improve and ensure their contractors are held accountable for substantiating any additional charges. The responsibility should not fall on the client without proof.
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Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
