I paid $250 upfront for shipping through Transdirect. The parcel was physically inspected and accepted at pickup and delivered successfully with no issue raised at collection.
After delivery, I was charged an additional $265 — more than the original cost — allegedly due to a 15% discrepancy in measurements. The item was an irregular shape, yet they claim to measure from the “absolute widest points”, which can significantly overstate size for non-box freight.
No revised quote was issued and no approval was requested before debiting my PayPal account.
Charging more than double the original agreed price after the service has been completed, without customer consent, is not reasonable. Very disappointing experience.
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Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
