Flight delay plus security incident at airport caused us to be late. I had messaged the driver 5 hours in advance to notify of flight delay. They didn’t update the reservation. When I had landed, there was a security incident where they evacuated the airport. Again I had told the driver and he said he would wait. When the issue was resolved, he claimed it as a no show and my family (3 young kids) had to last minute find another arrangement (+ 45 mins). Customer service said it was per policy they cannot offer a refund for no shows though everything was out of my control. Absolutely ridiculous.
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