My first interaction with the service was very positive; the representative was thorough and made me feel comfortable. However, after scheduling my appointment and processing the initial payment, everything changed. I learned that my procedure would not be conducted at my chosen hospital but rather three hours away. We accepted this due to the payment and were offered an earlier date. I quickly realized this organization operates more like a broker without its own facilities. The hospital staff were excellent and assured me that I could proceed. However, I sensed communication issues during my visit. After a week without updates, I emailed (as my calls went unanswered) and occasionally received vague responses. Eventually, I was given a date with only five days' notice, which was manageable, so we booked a hotel. The next communication came late the evening before our trip, stating that the procedure was canceled due to a lack of an implant, which obviously left us financially impacted. After considerable follow-up, a new date was set three weeks later, and that went ahead. I cannot fault the hospital, but I was the last patient they were seeing through this service, as they had ended their association. I returned home the next day, but unfortunately did not receive the promised toilet raiser, as the hospital claimed there was no agreement. The contract also stated that a nurse would call 48 hours post-procedure, but after a week, I still hadn’t received a call. I left messages and sent emails to the service without any replies. This treatment is both disappointing and unacceptable for a company that charges for a significant private procedure and then leaves you without support. Fortunately, my GP is stepping in to assist me due to some ongoing issues. If I do not receive a satisfactory resolution from the service soon, I will consider taking further action.
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For over 40 years, we have been a trusted name in cosmetic and weight loss surgery, helping individuals achieve their personal goals with confidence. Combining extensive experience with advanced surgical techniques, our expert team delivers results tailored to each patient. From breast augmentation to body contouring and weight loss procedures, we offer a variety of options designed to meet your individual needs.
Patient care is at the heart of everything we do. From your first consultation to recovery, we are committed to ensuring your comfort, safety, and satisfaction. Our team provides clear guidance and personalised support throughout your journey, so you feel informed and at ease every step of the way.
With our comprehensive aftercare programme, we are here to support you long after your procedure, giving you confidence and peace of mind as you enjoy the results.See more
