Transit Moving Systems got our items from point A to point B, but otherwise the entire process was disappointing -1. We paid much more than the original estimate: the company gives you an original estimate based on an inventory of furniture. We removed several large items of furniture from the move but still ended up paying more because the company charges you on cubic feet of volume, which they keep intentionally low in the estimate2. Items left behind and no walkthrough: The moving crew arrived late, finished late, and was in such a rush by the end that they left a car’s worth of items behind that we then had to manage3. Terrible communication and customer service: We interacted with four distinct individuals throughout the move. It was never clear who was in charge and who would take ownership. Their team did not communicate internally, so we would share information with one when they called, which would then be news to another a week later. And despite persistent complaints, they never made an effort to resolve issues they created. Instead, most conversations resulted in them threatening increased fees because of the nebulous contract they forced us to sign4. Items arrived almost a week later: There is no effort whatsoever to meet your intended delivery date. Our items arrived almost a week late, and only after persistent nudging on our part and communicating directly with the driver (who is a contractor). This makes planning very difficult. We secured a parking permit for the moving truck from the city for the specific delivery date we intended (at the instruction of Transit Moving), only to then be told by Transit Moving they would not meet that date, so we lost $300+.5. Hidden shuttling fees: They present a ‘shuttling fee’ of $1/cubic foot as a potential in the estimate, but really they are counting on it. Despite not advertising this, they perform cross country moves in a semi truck regardless of how many things you have, so they always plan to charge you the shuttling fee.6. Broken items: Several items arrived broken, scuffed, or otherwise damaged.To top it off, now one of their employees has reached out personally asking for money to bail him out of a personal crisis. I strongly advise finding a different moving company!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Transit Moving System Company has the single goal of making sure that our clients are completely satisfied with their move. After spending years developing a realistic moving pricing model. This means that we can provide a competitive pricing plan that other companies look to as a model. We have years of experience in making sure that our services can handle any situation that may arise, even those that are completely unexpected. This experience helps us to maintain an open line of communication to develop a relationship that is built on trust. We only offer our best, because that is all we do.See more
