Review Time
We want to share our deep satisfaction with the exceptional moving services we recently received from the company. The entire relocation process, from the initial consultation to the final delivery, was carried out with impressive professionalism and efficiency. We especially want to recognize the representative, whose proactive communication and quick responses to our questions eased any concerns we had before the move. Their commitment to client support set a very positive tone from the beginning. In the days leading up to our move, the confirmation calls we received showcased a commendable level of organization and reassurance. On moving day, the crew, led by a skilled team leader, arrived at our home and demonstrated outstanding professionalism. They carefully handled the loading of our belongings, ensuring each item was treated with utmost care and securely prepared for transit. Their dedication to protecting our possessions was truly remarkable. The crew also showed exceptional adaptability and efficiency when managing multiple stops, including the smooth transfer of items to a local storage facility. This complex part of our move was executed with impressive speed and precision, further demonstrating their expertise. Beyond their technical skills, every team member maintained a consistently courteous and friendly attitude, turning what can often be a stressful experience into a surprisingly pleasant one. Considering the extensive nature of our move across Washington, the flawless execution and consistently high level of service we received were truly outstanding. We wholeheartedly recommend the company to anyone seeking a reliable, professional, and customer-focused moving solution.
Transit Moving Systems got our items from point A to point B, but otherwise the entire process was disappointing -1. We paid much more than the original estimate: the company gives you an original estimate based on an inventory of furniture. We removed several large items of furniture from the move but still ended up paying more because the company charges you on cubic feet of volume, which they keep intentionally low in the estimate2. Items left behind and no walkthrough: The moving crew arrived late, finished late, and was in such a rush by the end that they left a car’s worth of items behind that we then had to manage3. Terrible communication and customer service: We interacted with four distinct individuals throughout the move. It was never clear who was in charge and who would take ownership. Their team did not communicate internally, so we would share information with one when they called, which would then be news to another a week later. And despite persistent complaints, they never made an effort to resolve issues they created. Instead, most conversations resulted in them threatening increased fees because of the nebulous contract they forced us to sign4. Items arrived almost a week later: There is no effort whatsoever to meet your intended delivery date. Our items arrived almost a week late, and only after persistent nudging on our part and communicating directly with the driver (who is a contractor). This makes planning very difficult. We secured a parking permit for the moving truck from the city for the specific delivery date we intended (at the instruction of Transit Moving), only to then be told by Transit Moving they would not meet that date, so we lost $300+.5. Hidden shuttling fees: They present a ‘shuttling fee’ of $1/cubic foot as a potential in the estimate, but really they are counting on it. Despite not advertising this, they perform cross country moves in a semi truck regardless of how many things you have, so they always plan to charge you the shuttling fee.6. Broken items: Several items arrived broken, scuffed, or otherwise damaged.To top it off, now one of their employees has reached out personally asking for money to bail him out of a personal crisis. I strongly advise finding a different moving company!!
Do not use this company. I left a great review in February or March of this year, 2025, however after the fact I have found some of my furniture damaged, however that is not the worst part. Several months later an employee used one of the phones to contact me and requested money from me. I actually helped him because he was down on his luck, it happened a second time and I am embarrassed to say a third time with the promise that he had a bonus that week and would reimburse me everything. Well, as you can assume, I was taken for a ride. Please don’t get scammed like I did!!!! I am soft hearted but it breaks my heart to think of people like my mother and others that could be scammed by a company or an employee that works for this company. Don’t fall for this like I did!!!!
Transit Moving Systems did a great job with my recent move. The team worked quickly but also paid attention to details, especially when handling fragile items. I appreciated how organized they were, and it made the day go much easier.
Avoid Transit Moving Systems at all costs. This was such a poor moving experience. Believe the 1 star reviews. Final Update (bc I am done with them): Received another text offering a new refund amount. Then received a call from Mike trying to gaslight me with his version of events. Then he asked if I could take down the reviews or revise them. Said I’d get the refund either way. My response was that I would consider it. And guess what, still no refund. Update: On Wednesday, July 2 I requested info for the claim department. Never received it. Heard back from the salesperson, Mike Miranda, on Thursday, July 3 and he claimed he went to the general manager to get a partial refund approved and agreed to issue a partial refund. It is now Tuesday, July 8 and still getting the run around about the refund - best rate, holiday weekend, needs approval, etc. Now the narrative is that the messages weren’t meant for me and I will be hearing from from the business department within 24-48 hours. It’s interesting they want certified funds on sight but getting my money back is a whole process. Original Review:From the beginning, they were dishonest. They claim not to be brokers, yet the move was clearly handled by a rotating cast of random third-party contractors. Every stage—pickup, transport, and delivery—involved different, uncoordinated people who clearly weren't part of the same company. Communication between them was nonexistent, which led to confusion, delays, and a complete lack of accountability.They promised a three day delivery but ended up taking over a week - without any meaningful updates or apologies. I took time off work and rearranged my schedule based on their timeline, only to be left waiting, guessing, and sleeping on the floor.Then came the upcharges and hidden fees. What started as a reasonably quoted move turned into hundreds more than expected. They tacked on charges for stairs, elevator use, extra materials, and even something they called a long haul fee that was never disclosed up front. I had a handful of stuff but they show up in a semi and then try to charge me for having to park on the sidewalk. Girl. The price kept increasing, and by the time I got my things back, I felt completely taken advantage of.To make matters worse, several items arrived damaged—some clearly mishandled, others poorly packed or stacked. Of course, no one took responsibility. Customer service is not their main priority. They don’t want your feedback but want you to accept their excuses. They hung up on me, btw. This company relies on deceptive practices, subcontracting, and surprise charges to make a profit. If you value your time, money, and belongings, do yourself a favor and stay far away from Transit Moving Systems.
I had a really smooth experience with Transit Moving Systems. The movers were on time, careful with my furniture, and very polite throughout the process. Everything arrived safely without any issues, and the whole move felt less stressful than I expected.
I used Transit Moving Systems for my recent move, and I’m glad I did. The crew was polite, efficient, and paid attention to details. Everything arrived in good shape, and they even helped rearrange a few things without hesitation.
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Transit Moving System Company has the single goal of making sure that our clients are completely satisfied with their move. After spending years developing a realistic moving pricing model. This means that we can provide a competitive pricing plan that other companies look to as a model. We have years of experience in making sure that our services can handle any situation that may arise, even those that are completely unexpected. This experience helps us to maintain an open line of communication to develop a relationship that is built on trust. We only offer our best, because that is all we do.See more
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