Avoid Transit Moving Systems at all costs. This was such a poor moving experience. Believe the 1 star reviews. Final Update (bc I am done with them): Received another text offering a new refund amount. Then received a call from Mike trying to gaslight me with his version of events. Then he asked if I could take down the reviews or revise them. Said I’d get the refund either way. My response was that I would consider it. And guess what, still no refund. Update: On Wednesday, July 2 I requested info for the claim department. Never received it. Heard back from the salesperson, Mike Miranda, on Thursday, July 3 and he claimed he went to the general manager to get a partial refund approved and agreed to issue a partial refund. It is now Tuesday, July 8 and still getting the run around about the refund - best rate, holiday weekend, needs approval, etc. Now the narrative is that the messages weren’t meant for me and I will be hearing from from the business department within 24-48 hours. It’s interesting they want certified funds on sight but getting my money back is a whole process. Original Review:From the beginning, they were dishonest. They claim not to be brokers, yet the move was clearly handled by a rotating cast of random third-party contractors. Every stage—pickup, transport, and delivery—involved different, uncoordinated people who clearly weren't part of the same company. Communication between them was nonexistent, which led to confusion, delays, and a complete lack of accountability.They promised a three day delivery but ended up taking over a week - without any meaningful updates or apologies. I took time off work and rearranged my schedule based on their timeline, only to be left waiting, guessing, and sleeping on the floor.Then came the upcharges and hidden fees. What started as a reasonably quoted move turned into hundreds more than expected. They tacked on charges for stairs, elevator use, extra materials, and even something they called a long haul fee that was never disclosed up front. I had a handful of stuff but they show up in a semi and then try to charge me for having to park on the sidewalk. Girl. The price kept increasing, and by the time I got my things back, I felt completely taken advantage of.To make matters worse, several items arrived damaged—some clearly mishandled, others poorly packed or stacked. Of course, no one took responsibility. Customer service is not their main priority. They don’t want your feedback but want you to accept their excuses. They hung up on me, btw. This company relies on deceptive practices, subcontracting, and surprise charges to make a profit. If you value your time, money, and belongings, do yourself a favor and stay far away from Transit Moving Systems.
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Transit Moving System Company has the single goal of making sure that our clients are completely satisfied with their move. After spending years developing a realistic moving pricing model. This means that we can provide a competitive pricing plan that other companies look to as a model. We have years of experience in making sure that our services can handle any situation that may arise, even those that are completely unexpected. This experience helps us to maintain an open line of communication to develop a relationship that is built on trust. We only offer our best, because that is all we do.See more
