I would suggest avoiding this service entirely, but being in the U.S. makes it feel like you're compelled to engage with this awful provider. I set up an account to freeze my credit, which I managed to do. However, when I tried to log in again, my credentials weren't recognized. I was given an alternative login method that also failed. When I called for assistance, I encountered a robotic system that misunderstood most of my requests. I opted to speak with a representative, but the call was abruptly disconnected, leaving me in a chat instead. The representative provided a link that didn’t work, and when I pointed this out, they blamed my browser. Even after trying different browsers as instructed, the issue persisted, and they refused to help unless I could access the webpage. They suggested I call the same number I initially called (which was unhelpful and disconnected me). I never resolved my issue, and I had no problems with the other two credit agencies. It's ridiculous that this company is allowed to operate and wield such influence over people.
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Based in Burlington, Ontario, TransUnion Canada is one of two credit reporting agencies in Canada.