My personal data, including my phone number, was stolen. I couldn’t freeze my credit account as I had forgotten my login credentials. While trying to access my previous account, I was repeatedly prompted to send an access code to my stolen phone number. I had no opportunity to update my contact information to receive the code. As a result, my data remains at risk. Thankfully, I could set a fraud alert with another agency, but the processes to rectify identity theft seem designed to hinder recovery.
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Based in Burlington, Ontario, TransUnion Canada is one of two credit reporting agencies in Canada.