Awful customer service! I was shocked that a company managing the credit process is so unprofessional and not very knowledgeable. The person I spoke to could not answer my questions and would respond with answers that had nothing to do with my questions. The person did not listen to what I was saying; it was like talking to a bot. The second time I called, the person had a slight attitude as I was asking for clarification, and he kept responding, saying his message was clear as if he didn't want to put in the effort to explain further.I also tried to create a dispute on their website; it took me an hour, and they wouldn't let me submit it. I used the online chat, and the person said they could not help me and that I had to call. When I called, the person had no information and didn't understand what had happened. I had to explain the situation three times, but I don't think he was listening. Overall, this company has been horrendous to deal with. If this is the common way they deal with consumers, it might be wise to improve their processes and procedures to be more professional, supportive and helpful, especially for something so important as a credit score. I would consider this a very poor effort to help the consumer and negligence as a business with a duty to help people with their credit score.
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Based in Burlington, Ontario, TransUnion Canada is one of two credit reporting agencies in Canada.