I created an account in 2023 to obtain a credit score for a loan. There were no outstanding balances or transactions after the first one. I could access all my information on their website. However, they were not willing to cancel my account without requiring me to conduct another credit report and send them hard copies of my information. It’s ironic that they claim to prioritize strict control over personal data while allowing sensitive information to remain vulnerable in unused accounts for years.
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Based in Burlington, Ontario, TransUnion Canada is one of two credit reporting agencies in Canada.