I have used them for years, recommended them to friends/family, and happily signed up for their unlimited service when it launched, but I actually don’t recall needing to contact them for support before this week. I’ve had to be in contact with support at so many companies lately due to bad products (and that wasn’t even the reason here!) and am constantly amazed by how insanely low the bar has become for customer service, which had me that much more impressed with the support I received here. The answer from Rin was almost immediate, friendly, knowledgeable, and completely helpful… truly shocking nowadays, in the absolute best way. So now not only do I know I love and appreciate what they do but I love their customer support too! Thank you for making it so easy (and pleasant) to do something good for the environment.
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