We, 5 other foot passengers and I, sat in the wrong waiting area of the terminal for the Palma ferry. There was an announcement, but it was not even understood by the native speaker who was among us passengers. By the time we noticed, it was too late and the TrasMed staff would not let us on board, not even refund the ticket price.There are several questions for me:- Why wasn't the "wrong" waiting section in the upper floor closed?- Why didn't the screens work properly and show any gate?- There were at least three young persons of TrasMed staff an two security staff people. Anyone _must_ have noticed one of us going upstairs, why she/he didn't talk to us?- Why isn't the announcement understandable? Please test the system by yourself!- Why didn't the staff feel sorry for us in any way and just blamed all on us?I'm sad TrasMed don't even see any potential to improve their service. The number of foot passengers will generally increase, because there are more and more people in middle Europe looking for a more climate friendly way to get to Mallorca than flying. Ferry lines should not treat them as passengers 3rd class, but make the boarding process as easy and transparent as going on a plane or train. I mean, the operator will know not just one hour before where the ferry exactly is going to depart. I never experienced being brought to a ferry by bus before. Why not for example at least communicating this some hours before.
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Trasmed es una Naviera del Grupo Grimaldi con sede en Valencia.
Somos líderes en el servicio de transporte de pasajeros y mercancías entre España Peninsular y Baleares: unimos los puertos de Valencia y Barcelona con Palma, Mahón e Ibiza. Salidas diarias. También Cerdeña e Italia Peninsular, alcanzables desde Barcelona y operados por Grimaldi Lines.
En Trasmed estamos comprometidos con el establecimiento y desarrollo de las políticas que integren la equidad de trato y oportunidades sin discriminación por razón de sexo, género, raza, religión, cultura y discapacidad, así como el impulso y fomento de las medidas para conseguir la inclusión y diversidad real en el seno de nuestra empresa, estableciendo la igualdad de oportunidades como un principio estratégico de nuestra Política Corporativa y de RRHH, de acuerdo con la definición de dicho principio según la norma internacional ISO 30415:2021.
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