Review Time
We caught the barcelona to palma ferry last Monday 1st March. We thought we had booked a reclining seat but this hadn't been reserved. We had to spend the night on a cafe chair and on the floor. We are pensioners and this was awful. There were so many people lying on the floor all over the ship, it was terrible. There were only 2 toilets for men and 2 for women for hundreds of people. They obviously became disgusting. We were supposed to dock at 6am but arrived, after a very calm crossing, at 8.30. My husband cut his hand on the door leading to the exit to deck. The metal was bent and sharp. I later caught my coat on it. My husband tried to get a plaster as his finger was bleeding profusely but at the 24 hr reception there was nobody. He rang the bell many times but no one appeared. Even at 7am there was still no one at reception. Also at 7am drilling started in the curtained off area of the cafe where refurbishment was taking place. It was unbelievable! I have given one star for a calm crossing! Dreadful experience.
I booked a crossing from Valencia to Palma for myself with a car. I booked an inside cabin for individual use also. The weather conditions were terrible and as I'm not good on boats I decided to postpone until the following night. I was happy to rebook but when I called Trasmed to explain the situation the woman on the phone was so rude to me that I decided I'd give my money to a different company. She wouldn't give me her name, refused to put me through to a supervisor and was genuinely one of the most unpleasant people I've ever had the misfortune of dealing with. I then booked exactly the same product with Balearia for the following night and was treated with nothing but kindness. I won't ever use Trasmed after that experience.
We caught the barcelona to palma ferry last Monday 1st March. We thought we had booked a reclining seat but this hadn't been reserved. We had to spend the night on a cafe chair and on the floor. We are pensioners and this was awful. There were so many people lying on the floor all over the ship, it was terrible. There were only 2 toilets for men and 2 for women for hundreds of people. They obviously became disgusting. We were supposed to dock at 6am but arrived, after a very calm crossing, at 8.30. My husband cut his hand on the door leading to the exit to deck. The metal was bent and sharp. I later caught my coat on it. My husband tried to get a plaster as his finger was bleeding profusely but at the 24 hr reception there was nobody. He rang the bell many times but no one appeared. Even at 7am there was still no one at reception. Also at 7am drilling started in the curtained off area of the cafe where refurbishment was taking place. It was unbelievable! I have given one star for a calm crossing! Dreadful experience.
The worst experience I've ever had with any transport company. They cancelled my outward journey with only two hours' notice, leaving me stranded at the port of Valencia at 8 p.m. on a Saturday. They didn't offer an alternative sailing until two days later, which meant I lost the accommodation I had already paid for in Mallorca. To top it all off, on the rescheduled trip, the shower in the cabin was broken and the bed was broken. So far, I have not received an apology or compensation for any of the above.
Spaans:Tres horas antes, te informan por correo electrónico de manera casual que el viaje a Menorca ha sido cancelado.No hay alternativas, no hay disculpas, solo la observación de que puedes solicitar la devolución de tu dinero.Qué empresa tan terriblemente tonta y poco profesional es esta.Engels:Just three hours before, you are casually informed by email that the trip to Menorca has been cancelled.No alternatives, no apologies, just the remark that you can request a refund.What a terribly dumb and unprofessional company this is.
One of the worst customer services people I have spoken to! I believe his name was Daniel and when I called him, he was rude and aggressive to me when I was asking very simple questions. He started the conversation with an aggressive tone, and then when I questioned him about it, he hung up on me. Truly awful experience.
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Trasmed es una Naviera del Grupo Grimaldi con sede en Valencia.
Somos líderes en el servicio de transporte de pasajeros y mercancías entre España Peninsular y Baleares: unimos los puertos de Valencia y Barcelona con Palma, Mahón e Ibiza. Salidas diarias. También Cerdeña e Italia Peninsular, alcanzables desde Barcelona y operados por Grimaldi Lines.
En Trasmed estamos comprometidos con el establecimiento y desarrollo de las políticas que integren la equidad de trato y oportunidades sin discriminación por razón de sexo, género, raza, religión, cultura y discapacidad, así como el impulso y fomento de las medidas para conseguir la inclusión y diversidad real en el seno de nuestra empresa, estableciendo la igualdad de oportunidades como un principio estratégico de nuestra Política Corporativa y de RRHH, de acuerdo con la definición de dicho principio según la norma internacional ISO 30415:2021.
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