We booked a ticket, but there was confusion regarding baggage. When I spoke with a representative, I was told to pay an additional amount to add baggage. After payment, I was informed that baggage couldn't be added. Initially, I was promised a 50% refund for cancellation, but that was later denied. The team claimed only some taxes would be refunded, which they are now disputing. Furthermore, date changes are allowed by the airline with a penalty, which the team also denied. I recommend avoiding their services.
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