Review Time
We booked a ticket, but due to confusion, it was purchased without baggage. A representative informed me that an additional payment was needed to add baggage. After paying, I was told it wasn't possible. I was initially promised a 50% refund for cancellation, but that was later taken back, and only some taxes would be refunded, which the team is disputing. The rules for date changes with a penalty were also denied by the support team. I advise against using their services.
We booked a ticket, but there was confusion regarding baggage. When I spoke with a representative, I was told to pay an additional amount to add baggage. After payment, I was informed that baggage couldn't be added. Initially, I was promised a 50% refund for cancellation, but that was later denied. The team claimed only some taxes would be refunded, which they are now disputing. Furthermore, date changes are allowed by the airline with a penalty, which the team also denied. I recommend avoiding their services.
I found a good price on flight tickets, but upon downloading the ticket, I noticed the date was incorrect (a day earlier). I had to contact the airline to confirm the date since I couldn't reach customer care. This is an area that needs improvement, as seeing the wrong dates was quite alarming.
Booking was straightforward, but after the ticket was booked, the price jumped significantly. When I inquired about cancellation, I was informed that the refund process takes 6 to 7 working days. This can be problematic for those needing to travel urgently without enough funds. This feels like a scam, and I'm not satisfied.
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