We booked a ticket, but due to confusion, it was purchased without baggage. A representative informed me that an additional payment was needed to add baggage. After paying, I was told it wasn't possible. I was initially promised a 50% refund for cancellation, but that was later taken back, and only some taxes would be refunded, which the team is disputing. The rules for date changes with a penalty were also denied by the support team. I advise against using their services.
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