travel.state.gov

2.3
2.3 Based on 16 reviews

The United States Department of State, often referred to as the State Department, is the United States federal executive department that advises the President and represents the country in international affairs and foreign policy issues....

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DS81
Terrible Experience at the Passport Center

I visited the passport mega center in Atlanta with my husband to assist him in obtaining a new passport, and I must say, it was one of the worst experiences I've ever had. An employee was extremely rude from the start, displaying a dismissive and unprofessional attitude. During our interaction, she laughed at me, and I felt her behavior was directed at me for wearing a scarf. I was only translating for my husband, who doesn't speak English, yet we were treated with disrespect. Her curt responses made the situation uncomfortable. No customer deserves to be treated this way, and I hope management addresses this issue, as her behavior was unacceptable.

1
Date of experience: Nov 21, 2025

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Business Details

  • The United States Department of State, often referred to as the State Department, is the United States federal executive department that advises the President and represents the country in international affairs and foreign policy issues.

  • language https://travel.state.gov

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