I applied for a passport online through a pilot program and opted for expedited processing, expecting it to take 3-5 weeks. Now, six weeks later, I still have no updates, and my travel plans are approaching. Customer service has been unhelpful, leaving me in a difficult position as I prepare for my upcoming trip. This level of incompetence is disappointing.
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The United States Department of State, often referred to as the State Department, is the United States federal executive department that advises the President and represents the country in international affairs and foreign policy issues.
