I paid expediting fees for 5 passports 4 came after 2.5 months and 1 never came until 3 months stating a it needed redo a signature..I did exactly what they asked and sent it back with the prefilled envelope that was attention to Celeste, F . For application 686905726 still no response and it’s still not updated in the system that it’s received! The customer service number is awful a 2-3 hour wait with people that don’t seem to know anything and are extremely rude ! So are the supervisors! No appointments available ever even if your flying out in 2 weeks or within 72 hrs.This is very draining and depressing now one of my minor has no passport to travel with the rest of his family ..we’ve already rescheduled our trip one time and paid ofcourse a lot more money and I’m just sad that any business would operate like this ! COVID or not this is beyond unacceptable!
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The United States Department of State, often referred to as the State Department, is the United States federal executive department that advises the President and represents the country in international affairs and foreign policy issues.
