My wife and I planned a cruise to celebrate the end of her cancer treatments. At the time we booked our cruise she was not experiencing the side effects anywhere close to what she was after the treatments were over. On top of that, she tested positive for Covid three weeks prior to the cruise. Her oncologist told her that she should not proceed with the cruise. This was documented and forwarded to AON. Apparently that was not enough. They also told us that she was required to have a Doctor’s Covid test documented, and the home test was not accepted as proof. We are very disappointed with the lack of communication from AON. We sent many documents and received a confirmation of reception. When they did not reply, we called and they said they had not received anything. This happened more than once. If you purchase, you better believe they will do anything possible to get out of refunding as promised. We are so disappointed.
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