travelclaim.com

1.2
1.2 Based on 201 reviews

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1.2

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5

201 Reviews

5 Star
4%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
95%

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Aminda Gailey
I wish that I would have read the reviews to see that they were poor. On March 6th my husband and I

I wish that I would have read the reviews to see that they were poor. On March 6th my husband and I traveled from Indianapolis to Chicago to Miami for a cruise. Unfortunately our flight was delayed because of the weather and heavy fog in Chicago. The flight to Miami arrived in at 6 pm, which was too late for us to make our boat. So we decided to cancel. Every since then it has been me jumping through hoops for AON and with very little information given from them. The representatives are not helpful and you cannot get straight answers. DO NOT USE THIS COMPANY

1
Date of experience: Mar 17, 2026
Aminda Gailey
I wish that I would have read the…

I wish that I would have read the reviews to see that they were poor. On March 6th my husband and I traveled from Indianapolis to Chicago to Miami for a cruise. Unfortunately our flight was delayed because of the weather and heavy fog in Chicago. The flight to Miami arrived in at 6 pm, which was too late for us to make our boat. So we decided to cancel. Every since then it has been me jumping through hoops for AON and with very little information given from them. The representatives are not helpful and you cannot get straight answers. DO NOT USE THIS COMPANY

1
Date of experience: Mar 06, 2026
mercedes rodriguez
Terrible will give back the money even…

Terrible will give back the money even if you're Dr says you canceled because you can't travel because you have Cancer. Disgusting company so don't travel with CARNIVAL CRUISE LINE.

1
Date of experience: Feb 16, 2026
cindy prater
Negative stars

Wish there were an option for negative stars. This place is a SCAM! I made the reservation 8/14/25 for a cruise 4/4/26 paid in FULL. AON claims celebrity didn’t send it to them until 1/6/26. I was diagnosed 12/24/25 with a critical medical issue which will require extensive surgery/treatment making it unable to travel. AON is stating it was a “pre existing condition” which is obviously is inaccurate. I’ve contacted BBB and Celebrity to investigate.

1
Date of experience: Feb 03, 2026
Michael Lavalliere
Deserves 0 stars

Deserves 0 stars. They are a scam company. You basically need to die to receive a claim. Carnival Cruise Lines uses Aon and they suck too!

1
Date of experience: Jan 30, 2026
AON Travel Insurance

My wife has vertigo and her Doctor who is a neurologist filled out their physician statement and of course they said that it was not enough and that they wanted more information. Why have the doctor fill out a form if its not enough info in the first place. I am so disappointed in Carnival for teaming up with "AON" travel insurance. What a loser company. My claim started Jan. 30, 2026 and still nothing. When I talked to customer service all they could do was repeat the same script over and over. We are still waiting. Stay away from these guys. "AON" sucks.

1
Date of experience: Jan 29, 2026
Alice Marx
I have an outstanding claim at Apn…

I have an outstanding claim at Apn travel since September 2,2024. My husband got sick on a Regent cruise in Italy on 9/2/24 and was treated in the ship’s medical facility. I began filing the claim on 9/4/24. After sending all the medical records by email and return receipt requested several times I received a message to file with Medicare even though it is know that Medicare does not pay for claims out of the U.S. I submitted the Medicare denial and severalMonths later I was asked by Aon to file a claim with Emblem , my secondary insurance. It took several months for a response and I submitted their Denial of Benefits and was told that it was insufficient and they neede a FINAL D nail of Benefits. Emblem said thy had never heard of a FINAL denial of benefits although they would try to send me some this. I am waiting for this so I can submit it. I would never recommend thus company to anyone even if I finally have a settlement. I have been pursuing this for over a year and a half without resistance ltion

1
Date of experience: Jan 23, 2026
julie ryba
Aon travel insurance was a scam

Aon travel insurance was a scam. We were denied our claim of medical reason for canceling our Oceania cruise. My husband was diagnosed with multiple myeloma and was unable to travel while taking treatment. They denied based on preexisting condition, which was blatantly false.We called and got the runaround for 5 months, finally getting the decision. We had given all of the documentation required from his physician.

1
Date of experience: Jan 12, 2026
Amit Vijapura
AON Travel insurance is a scam

AON Travel insurance is a scam, not useful, do not buy this insurance. I am also agree at Royal Carabien offering this insurance. They do not want to approve any claim, they will give you run around.

1
Date of experience: Dec 17, 2025
Argi Irizarry
DO NOT BUY THIS TRAVEL INSURANCE

DO NOT BUY THIS TRAVEL INSURANCE. WHATEVER YOU DO, DO NOT BUY THIS THING, ITS A SCAM. IF YOU GIVE MONEY TO THESE PEOPLE, YOU ARE AN IDIOT.

1
Date of experience: Dec 08, 2025

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