My husband and I are in our 70's and bought aon insurance for a cruise. We received devastating news from family that my husbands sister was hospitalized and if we wanted to see her come now. So we canceled our cruise, and has been a nightmare for us trying to get our refund back from them. We have emailed documents signed from the doctors twice stating sisters incurable disease. Now they are asking for more records dating back to August 2024. It is very stressful fighting with Aon for almost 2 months and we see no ending in sight. Please choose your travel insurance wisely, which we have learned through this horrible experience.
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