I booked and paid in full for a cruise and shortly after discovered I was pregnant. I was going to still go on the cruise although it was dangerously close to the NCL cutoff of 23 weeks. However, I was deemed high risk around 12 weeks and my doctor provided all requested documentation. NCL refunded 25% of the cost but I have been going back and forth with AON about the rest of my money. According to them, they are waiting for medical records but outside of copies of my ultrasounds, I’m not sure what else they want. I continue to ask for a supervisor and am consistently refused saying that a claims adjuster will call me back. I’m frustrated but because my pregnancy is high risk I don’t want to raise my blood pressure. At this point, I’m going to let the attorney that I work for handle it. I’m an AVID traveler and have never had any issues with any other travel insurance company before.
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