Totally SCAM Company....due to heart issue..had to cancel trip a month before cruise date..had no trouble with Norwegian Cruise lines....BUT AON is a totally different story....filed claim....provided required documents....now they are (after almost 6 wks) not following up...replying to emails about status of claim or replying to messages. We purchased NCL insurance in good faith that IF we needed to file a claim the processes would be less stressful. NOT!!! I truly feel that If I do have a heart attack they and AON contributed to my stress!! If We EVER get resolution of this claim we will never go on a NCL cruise because AON is their cruise insurance provider!!
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