We took AON insurance since it was the one provided by NCL. In the end due to a flight cancellation we missed the start of our cruise and had to make accommodations to catch the ship at its next port. I ended up spending money earmarked for the cruise to cover this. Making a claim through AON it has been a non=stop hassle to get document after document for them. Further I have found that the cruise line confirmed everything with AON and they still wanted more confirmations. It is now weeks since the cruise and the claim and they are now reviewing again. Very poor service and review process. Ruined our trip and left us with limited funds after the trip.
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