We bought AON travel insurance for an NCL cruise in May of 2022. We tested positive for Covid and were unable to fly home on our scheduled flight. We had to rebook and pay out of pocket. It has been 9 months since I filed this claim and have gotten nowhere. Every time I call or email I receive the same response. They have a high volume of claims or they need another 30 days to process my claim. At least once a month I check and still the same response. Never will I recommend or use this insurance again. Unfortunately they are the company that many of the cruise lines use. Avoid them at all costs!!
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