My experience with AON Affinity Travel Insurance has been very frustrating to say the least. On June 28, 2022 I canceled a cruise with Norwegian Cruise Lines. On July 7, 2022, I filed all the required documentation with AON Affinity for a refund. That was 8 months ago. I have emailed and called them numerous times and have been told the same thing each time... "We are experiencing an unusually high volume of travel claims. We do not need any further documentation from you at this time. Please allow 30 days for the processing of your claim." In eight months I have not been able to talk to anyone at AON who could give me any accurate information about the settlement of my travel claim. Today I filed a complaint with the Better Business Bureau. I'm hoping this action will ultimately resolve my claim with AON.
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