My travel client opened a claim case with a case# then waited for 3 months, still not yet received the claim form. Called five times requesting the claim form to be emailed ASAP. Every phone representative said that your request of claim form by email will be processed by the back-end office which could take 7-10 business days. After 15 days, my client still hasn't received the claim form. Called again today reuqesting to speak to a supervisor. The call is being held for 70 minutes for s supervisor to pick up. This is a horrible company, deserving no star at all. Avoid, avoid AON insurance!
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