Terrible. Submitted all documentation for a missed cruise due to flight cancellation. 2 months later still arguing with Aon for refund. Everytime I contact them, same message, "Give us 30 days to review your claim". They have a script that they do not deviate from. No way to talk to a person with any real authority. The insurance was expensive and was recommended by the cruise company. It appears they are trying everything to try to get out of paying out. Buy cancellation insurance from ANY OTHER COMPANY. I wish I had seen these reviews first before purchasing.
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