This is a scam. Everyone speaks with an accent akin to Indian if not Indian itself. You can never speak to anyone who will go off script when you call to inquire about status. If they owe the claim which in my case they most definitely do they will send e-mail once every three months requesting additional information. It is going on a year now since I filed the claim and still no indication of why they are not paying it. Do not under any circumstances purchase travel insurance from this outfit. An absolute disgrace.
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