AON is completely useless travel insurance; do not purchase. our family cruise was missed due to the airlines cancelling our flight which was out of our hands. AON refuses to refund us due to the airline reporting "maintenance issues". This would be exactly why travel insurance would be needed. yet AON refuses to reimburse our claim. the entire cruise was missed so we lost the cruise ammount. Carnival cruise does not offer refunds and instead refers us to AON for reimbursement. AON further refuses to even refund the ammount we purchased the travel protection. complete scam, do not use them.
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