I have been trying to file a claim with Aon for months on a cruise that was booked to depart on May 12, 2026. Every time I emailed them I kept getting emails stating that someone would be in contact with me and no one ever called. I could not submit my claim via the internet as it states you are supposed to do. I am no longer able to go for reasons that are not specifically covered. Anyone thinking about using this insurance company, I would suggest you reconsider. If you do not fill their criteria exactly, they will not cover you. I wasn't even expecting the whole amount back, but I paid in more than $1000.00 and was only expected a small portion back, but they will not honor even that small request. I work with credible international travel companies on a regular basis. The insurance companies they use pay 100% back regardless of the reason. PLEASE use another travel insurance company just in case something happens.
Claim your business profile now and gain access to all features and respond to customer reviews.
