We had to cancel for an ongoing medical issue that was getting worse. We filled out all the paperwork, had the doctor fill it out TWICE and our claim was denied several times. I jumped thru hoops trying to satisfy their requirements only to be denied time after time. Their customer service representatives were curt, unapologetic and just downright unpleasant. It wasn't until I escalated the claim with a detailed timeline to the Better Business Bureau did they finally respond with kindness, or should I say Damage Control. I got a pittance of a refund finally but not all that I had put down for a river cruise. They closed the case and I had to be satisfied. I have never had this kind of bad customer service before from a travel insurance company. I'll never use their services again
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