I had to cancel a Royal Caribbean cruise due to my wife being ill and not being able to take a 6 hour flight safely without problems. I started a claim, filled out the paperwork and obtained a form for her doctor to fill out and return. After 7 days I received 2 emails stating that the claim was approved. As it stated, 5 days later I received an email with payment processing instructions. The payment was in my Chase account literally within 10 seconds. In talking to AON’s phone representatives during this process all of them were friendly, professional and helpful. I’m gobsmacked at how simple and streamlined this process was. WELL DONE!
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