I booked my Cruise with Norwegian and added the Travel Insurance for my Family. I was told if I needed to cancel for an reason, I would be able to get a full refund. Norwegian uses AON Travel and it am getting nothing but a run around trying to get my refund for my son that isn't able to make the trip. What is the purpose of paying for this extra Insurance if you can't use it. Also I do not like speaking to people in another country if they don't speak good English.
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