Zero stars if it was possible! I was involved in a car accident the day prior to leaving to get to my hotel that I booked through Expedia. I went on the app and canceled my hotel because my car was unable to be driven. One of the options was to add insurance through AON that would be my biggest mistake. I purchased the insurance thinking it was going to help me cover the cost of the hotel room. I was unable to get to due to circumstances beyond my control. I submitted my claim and was told that I was not getting a refund due to the fact that I purchased the insurance after the accident. If the insurance isn’t going to cover it then why was it an option for me to purchase it? I will never use this company again and I wouldn’t recommend anybody else use it either. I requested my claim be reopened and when I received my call back, I was met with an extremely rude claims adjuster Laura Haven that ended up hanging up on me before completing our conversation. she had no empathy. She had no compassion. She was completely rude. I would not want anyone else to be treated the way I was. I have reported them to the Better Business Bureau and will continue to post my negative reviews so no other people have to go through what I have.
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