The review is a zero not a one. They won’t allow a zero and they should. This company is unprofessional and incompetent. We booked a Tauck cruise we had to cancel. We purchased the insurance at the time of the cruise so there is no pre-existing condition limitation. The cruise and Aon agreed. We sent 2 doctor letters indicating the date he could not go on the cruise. Aon wants complete medical records for my husband. I could not believe it. They said they want to make sure my husband was OK to travel at the time I booked the trip. Do you really think I would book a trip for somebody who is incapacitated to travel? They over reach and are plain bullies. They don’t want to pay And look for every reason not to. This company should be thoroughly investigated for their practices
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