Our experience with AON travel insurance was extremely frustrating! It appears there is no communication between those determining the outcome, nor does anyone ever sign the emails. We purchased travel insurance and needed to cancel the trip due to medical reasons, with doctor documentation, 3-4 weeks prior to the cruise. While waiting for a refund, I received emails telling me we were not eligible, asking for additional documentation, stating we would receive a partial credit for a future cruise, and then stating we would receive a partial refund. All of this was done through email. I received a phone call from someone named Shirell while I was in hospital with my husband, asking for a return call. I called her back multiple times leaving messages always reaching VM! I finally told them that I would go to my local 'on your side' TV station and/or my state AG if need be, if a full refund is not forthcoming. I did eventually receive the refund, but not without a great deal of effort and many days of frustration and angst. Never again AON for us!
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